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Creating product guidance

Hi, I'm Jonobie Ford, and I'm the Content Publishing manager for Service Manager. That is, I manage the team that produces product documentation such as TechNet and Download center content, help,...

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Narrative documentation

In my last post, Creating Project Guidance, I talked about how we produce scenario-based documentation and mentioned something called narrative documentation. This post gives some more detail about...

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Evaluating Service Manager Using One Computer

One question I often hear deals with evaluating Service Manager using the least amount of lab resources. You can use just one computer to evaluate Service Manager. Because you cannot install both a...

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Data Retention Policies (aka "Grooming") in the Service Manager Database

What is Grooming?  Why Groom?The ServiceManager database is the “online” or “operational” database in Service Manager.  It is the database which most users are interacting with when they are using...

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Creating product guidance

Hi, I'm Jonobie Ford, and I'm the Content Publishing manager for Service Manager. That is, I manage the team that produces product documentation such as TechNet and Download center content, help,...

View Article


Image may be NSFW.
Clik here to view.

Narrative documentation

In my last post, Creating Project Guidance, I talked about how we produce scenario-based documentation and mentioned something called narrative documentation. This post gives some more detail about...

View Article

Image may be NSFW.
Clik here to view.

Evaluating Service Manager Using One Computer

One question I often hear deals with evaluating Service Manager using the least amount of lab resources. You can use just one computer to evaluate Service Manager. Because you cannot install both a...

View Article

Image may be NSFW.
Clik here to view.

Data Retention Policies (aka "Grooming") in the Service Manager Database

What is Grooming?  Why Groom?The ServiceManager database is the “online” or “operational” database in Service Manager.  It is the database which most users are interacting with when they are using...

View Article


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Clik here to view.

System Center Service Manager 2012 Unleashed Book Now Available

Today System Center Service Manager 2012 Unleashed has been published. This is the second Service Manager book in the very popular Unleashed series of books from Sams Publishing. This book is full of...

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Service Manager Lync Up call available

Happy New Year! Our first Service Manager #LyncUp Call for 2016  is now available for download.  Even though SCU was also on, our call was well attended by our customers and partners. The January call...

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Update Rollup 9 for System Center 2012 R2 Service Manager is now available

Update Rollup 9 for System Center 2012 R2 Service Manager (SCSM 2012 R2 UR9) is now available to download. For complete details including issues fixed, installation instructions and a download link,...

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Update is available for the System Center 2012 R2 Service Manager...

We are pleased to announce second cumulative update for new HTML5 Self Service Portal and it can be downloaded from here.  As this is cumulative update, you can either install this update directly on...

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Service Manager UR9 re-release – status

[Current State – 18th Feb 2016, 11AM IST] New patch for Update Rollup 9 is now available for download. [State – 15th Feb 2016, 11AM IST] Beta testing is in progress. No issues have got reported so...

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Announcing support of SQL 2012 SP3

Hi everyone. This is just a small post to make an announcement. As some of you were waiting to upgrade your SQL servers, the Service Manager 2012 R2 with Update Rollup 9 installed, now officially...

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Our February Service Manager #LyncUp Call is Available for Download.

The February call covered, we had over 110 participants and a lively audience, as always. Chris Ross and Will Udovich as our special Partner guests and presented/demoed  Cireson’s new Portal as well as...

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Basic UI customization in the new Self Service Portal (HTML5)

With the new HTML5 Self Service portal, one of the key aspects is the level of customization which it supports. One of the basic things that everyone wants is to change the look and feel of the portal...

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Introducing Date Dimensions in System Center Service Manager 2016 Data...

Service Manager customers store their long term data in Service Manager Data Warehouse and create cubes over them for generating reports and analysing the data. Trend analysis and operating on data...

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Group calculation improvement in System Center Service Manager 2016 Technical...

Service Manager uses groups to manage CI and Queues for WI to scope the user view criteria.Groups/Queues can either contain objects of the same class or it can collection of objects for different...

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Improved entity processing in Service Manager 2016

In System Center Service Manager 2016 Technical Preview 5 (SM) we looked at the entity (work-items/config items) processing pipeline and made some performance improvements. Entity related operations...

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Update 3 is available for the System Center 2012 R2 Service Manager...

We are pleased to announce third cumulative update for new HTML5 Self Service Portal and it can be downloaded from here.  As this is cumulative update, you can either install this update directly on...

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